Symantec endpoint protection manager 12 clients not updating

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If you have a connection problem with the console or the database, you may experience one of the following symptoms, which display a "Java -1" error in the Windows Event log: You may need to adjust the heap size that is appropriate for the management server's operating system.

If you cannot log on to the management server's remote console, or if you see an out-of-memory message in the smc-server log, you may need to increase the heap size.

The default heap size for Endpoint Protection Manager is 256 MB.

Check whether the management server runs multiple software packages that use different versions of PHP.

The purpose of the Rapid Release virus definitions is to make the newest definitions available quickly.

Use Rapid Release virus definitions when a new threat may be spreading on your network or for systems responsible for perimeter defense.

This article describes how to download and update definitions for Symantec Endpoint Protection (SEP) clients using files.

If you are unsure as to which definitions set you should use, please contact Symantec Support for guidance.The files update single clients, and the files update either the Symantec Endpoint Protection Manager or single clients.When you use a file to update a Symantec Endpoint Protection Manager, it then updates its managed clients.PHP checks for a global configuration file (php.ini).If there are multiple configuration files, you must force each product to use its own interpreter.

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